How do I temporarily hide the 5 and 6 GHz bands?

eero uses a single network name (SSID) that allows devices to connect to the 2.4, 5, and, on supported networks, 6 GHz bands. This helps your devices move along eero's mesh efficiently.

Some wireless devices can only connect on 2.4 GHz. These devices need to connect directly to that frequency during first-time setup. If you're having trouble connecting one of these devices, you can temporarily pause the 5 and 6 GHz bands through the eero App. This forces your network to broadcast only on 2.4 GHz for up to 10 minutes, giving you time to connect the device.

To temporarily hide 5 and 6 GHz:

Support tab

1. Open the eero app, and tap the Support tab

2. Tap Connect 2.4 GHz only devices

Settings tab

1. Open the eero app, and tap the Settings tab

2. Tap Troubleshooting

3. Tap Connect 2.4 GHz only devices

Note: The 5 and 6 GHz bands will automatically re-enable after 10 minutes. To re-enable sooner, tap Cancel at the bottom of the screen.