Question 1

Is eero Signal a router?

Accepted Answer

No, eero Signal provides a cellular connection to the internet, it doesn’t provide wifi. It needs to be connected to a compatible eero router for you to have wifi in your home or business.

Question 2

Does eero Signal need a subscription for cellular data?

Accepted Answer

Yes, you’ll need a subscription for Signal to provide connectivity. An annual eero Plus subscription provides 10 GB of backup data per year for connectivity (six months included for new annual eero Plus customers; auto-renews at $99.99 a year). For longer or more regular outages, get your first year of eero Plus 100 with 100 GB of backup data per month for $99 (auto-renews at $199.99 a year).

Question 3

If my eeros were provided by my internet service provider, can I use eero Signal?

Accepted Answer

Please contact eero customer support at support@eero.com or +1 (877) 659-2347 before purchasing eero Signal to discuss data plan options for your account.

Question 4

What happens if I run out of data?

Accepted Answer

eero Plus annual subscribers have the ability to upgrade to eero Plus 100 for 100 GB of data per month. If your backup data usage exceeds 100 GB a month, soon you’ll be able to add backup data for one-off needs, all directly through the app. In the meantime, or for other data-related questions, please go to [support.eero.com ](https://support.eero.com)

Question 5

Does eero Signal have a battery backup for when my power goes out?

Accepted Answer

eero Signal does not include a battery; it will not work in the event of a power outage unless you have a backup battery.

Question 6

What’s the difference between the 4G LTE and 5G versions?

Accepted Answer

Both the 4G LTE and 5G RedCap versions of eero Signal provide backup internet during outages. The key difference is that it can operate on 5G as well as 4G LTE networks, offering broader compatibility. The 4G LTE version provides similar backup functionality at a more affordable price. Think of either version as a backup generator for your wifi - designed to keep you connected during internet outages until your primary service is restored rather than match your primary internet speeds.

Question 7

Which eeros are compatible with eero Signal?

Accepted Answer

It’s compatible with all USB-C-powered Wi-Fi 6 (or greater) eeros and eero PoE Gateway. eeros powered exclusively by PoE are not supported, including eero Outdoor 7.

Question 8

Can I use eero Signal with routers that aren’t made by eero?

Accepted Answer

No, eero Signal only works with compatible eero routers.

Question 9

Where is the best place to set up eero Signal?

Accepted Answer

eero Signal is made to connect to any compatible eero in your network, so pick the eero that’s in the room with the best cell service. Avoid putting it in a cabinet or basement, the higher up and closer to an exterior wall the better.

Question 10

Can I use my existing eero’s power cord for eero Signal?

Accepted Answer

For eero 7, eero Pro 7, eero Max 7, eero Pro 6E, eero 6+, eero 6, use the power cord included with eero Signal to ensure sufficient power for both devices. If you are connecting eero Signal to an eero Gateway, you must plug the eero Signal directly into the front USB port and use the eero Gateway’s original power cord for the back USB port.

Question 11

If I have an eero Plus monthly subscription, do I need to change to an annual subscription to use eero Signal?

Accepted Answer

Yes, a monthly subscription does not include connectivity for eero Signal.

Question 12

Can I use eero Signal for my primary internet connection?

Accepted Answer

No, eero Signal is to be used for backup connectivity only at a single location, and requires an existing primary internet connection.

Say goodbye to internet outages.

Here to keep you calm, cool, and connected.

eero Signal delivers cellular backup whenever your primary internet connection goes down. Connect it to a compatible eero, add an annual eero Plus subscription in the app for connectivity, and you’re set.

The simple way to stay connected.

eero wifi now has some serious backup.

Connectivity is built right in.

Pick your plan in the app.

Get more than connectivity with eero Plus.

Two ways to back that wifi up.

eero Signal 4G LTE

eero Signal 5G

Easy-to-use backup that’s also easy on the eyes.

Peace of mind comes standard.

FAQs